Shipping Policy

Thank you for shopping with ShopDCAura. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how we process and ship orders.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Time

Estimated delivery times may vary depending on your location and product availability.

Standard Shipping

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 7–15 business days
  • Australia: 7–15 business days
  • Europe: 7–18 business days
  • Rest of the World: 10–20 business days

Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery destination
  • Product weight and dimensions
  • Shipping method selected

From time to time, ShopDCAura may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking details may take 24–72 hours to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us immediately at shopdcaura@gmail.com. We cannot guarantee address changes once an order has been processed or shipped.

ShopDCAura is not responsible for orders delivered to incorrectly provided addresses.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.

Delayed or Lost Packages

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur.

If your package appears delayed or lost, please contact us with your order number and tracking details. We will work with the shipping carrier to investigate the issue.

Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and supporting images.

We will review the issue and assist with a suitable resolution.

Delivered but Not Received

If tracking shows that a package has been delivered but you have not received it:

  • Verify the shipping address provided.
  • Check with household members, neighbors, or building management.
  • Contact the shipping carrier directly.

If you still cannot locate the package, contact our support team for assistance.

Contact Information

For any shipping-related questions, please contact us:

ShopDCAura
DC Aura LLC
30 N Gould St Ste 33668
Sheridan, WY 82801
United States

Email: shopdcaura@gmail.com
Phone: +91 97800 00286
Website: shopdcaura.com