Return and Refunds

At ShopDCAura, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before initiating a return request.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging
  • Include all accessories, manuals, and components
  • Not show signs of damage caused by misuse or improper handling

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are generally not eligible for return:

  • Gift cards
  • Personalized or customized products
  • Clearance or final sale items
  • Perishable goods
  • Intimate or hygiene-related products
  • Products damaged due to misuse by the customer

Return Process

To request a return, please contact our support team before sending any item back.

Email: shopdcaura@gmail.com

Please include:

  • Full Name
  • Order Number
  • Product Name
  • Reason for Return
  • Photos (if item is damaged, defective, or incorrect)

Once your request is reviewed and approved, we will provide return instructions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Clear photos showing the problem

After verification, we may offer:

  • A replacement item
  • A refund
  • Store credit

depending on the circumstances.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method.

Refund processing times typically take 5–10 business days, depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at shopdcaura@gmail.com.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
  • Original shipping charges are generally non-refundable unless required by applicable law.
  • We recommend using a trackable shipping service for returned items.

Order Cancellation

Orders may be canceled within 12 hours of placement.

Once an order has entered processing or has been shipped, it may no longer be eligible for cancellation.

To request a cancellation, contact us as soon as possible at shopdcaura@gmail.com.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was received.

To request an exchange, please contact our customer support team with your order details.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

ShopDCAura
DC Aura LLC
30 N Gould St Ste 33668
Sheridan, WY 82801
United States

Email: shopdcaura@gmail.com
Phone: +91 97800 00286
Website: shopdcaura.com

Thank you for shopping with ShopDCAura. We value your trust and are committed to providing a reliable and customer-friendly shopping experience.